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How we can get your staff working from home

Due to the strain placed on businesses from COVID-19, during the outbreak online support will be provided for free for customers using our services

For most small business, there are 5 things required to enable your business to successfully allow staff to coordinate and stay productive while working from home:

Online Communication The most important aspect of an online workforce is good communication. We can provide you with an a communication system that will allow your staff to comparmentalize their conversations and keep in touch with each other at all times. Rocket Chat can create areas where different departments, teams and jobs can have seperate conversations and can all be managed easily.

We can set you up with Rocket Chat, which will have you team communicating more efficiently than ever

  • Conference Call Functionality
  • Customizable Chat Channels
  • File uploading/downloading
  • Mobile Application Available
  • Email Notifications
  • Two-factor Authentication
  • E2E encryption

Support Ticket System We can provide a fully featured portal for customers to contact your business, ask questions, and raise issues. As well as for your staff to manage these questions and issues, assign them to relevant staff, resolve and track their progress.

We can provide you a custom install of OSTicket a simple and easy-to-use web-based customer support platform. Used by 5+ million users and 15,000+ businesses worldwide

  • Custom Fields
  • Custom Columns and Queues
  • Ticket Filters
  • Agent Collision Avoidance
  • Assign, Transfer, & Referral
  • Auto-Responder
  • Thread Action
  • Service Level Agreements
  • Advanced Search
  • Tasks
  • Customer Portal
  • Help Topics

Time tracking Allows your staff to record where they are spending their time, and generate client invoices based on these time sheets

We can provide you with a custome install of Kimai so you can track, manage and invoice your working times or export them in Excel, PDF or HTML

  • Teams
  • Customers
  • Projects
  • Activities
  • Invoicing
  • Export data
  • Expenses
  • Rate calculation
  • Mobile ready
  • Multi user
  • Multi Language

File Storage and Client Uploading Keep all of your documents well organised, safe, and accessable from anywhere.

We can provide you will a custom installation of Nextcloud, a world leading file storage solution. Giving all the functionality of services like Dropbox and Google drive, with total personal privacy and control of your data.

  • Deep integration
  • Ultimate security
  • Easy access anywhere
  • Backups
  • Rocket Chat Integrated
  • Secure file exchange
  • Client uploading
  • Lock files
  • Workflow management

Securty Security Security Last but not least, we can ensure that only your work staff has access to the above listed systems by using state of the art technologies and systems to keep you safe

We'll Setup a VPN Server for your staff to connect to and securely access any data located on your private network.

  • Secure Site to Site Encryption
  • Secure Access to Internal Services
  • Private Networks Across The Public Internet
  • Protect Yourself On Public Networks
  • Secure Your Business Data
  • Unlimited Access Rules Based on User Priviledges
  • Compatible With Windows, Mac and Linux
  • Apps For Android and IOS
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